Terms & Conditions
By booking with Adventure Junkies you are agreeing to our terms and conditions as set out below and entering into a legally binding contract;
These terms and conditions serve to outline the obligations and responsibility between you as the individual or group organiser, and us/we/the company Adventure Junkies, providers of your travel package. The term travel package serves to reflect any and all arrangements made by us for you, and can include one or multiple components such as, but not limited to accommodation, activities, transport, food and beverage and logistics.
Adventure Junkies is the trading name of Adventure Junkies Ltd, registered office 5 Leeds Lane, Queenstown, 9300, New Zealand.
Company Incorporation Number: 1645731
New Zealand Business Number: 94290347110
Goods and Services Tax (GST) Number: 96-272-065
The prices on our website are inclusive of New Zealand GST at 15%. Prices are subject to change and we reserve the right to amend any of our prices at any time without prior notice.
While we aim to keep the prices on our website up to date at all times it is possible that prices may occasionally be incorrect. If this happens we may honour the original price offered on our website, however this is completely at our discretion. In some cases the price difference may be such that we will contact you to notify you of the correct price. At this point you can either reconfirm your order at the new price and pay the excess or cancel the order and we will issue a full refund.
All of our prices are displayed in New Zealand dollars (NZD), any transactions from overseas will be charged at current exchange rates at the time of purchase, we accept no responsibility for or liability arising from exchange rate fluctuations.
We work hard to provide accurate pricing and descriptions on our website and within our quotes. Occasionally errors and omissions may occur which we cannot accept liability for unless negligence of our employers has been shown. We reserve the right to make amendments to our website and quotes without notice.
2. Booking & Payment Conditions
To make a booking you must pay a deposit of 10% for your selected trip and return a completed booking form. We will then invoice you for the remainder of the cost, which you must pay not later than 8 weeks before departure. If you book less than 8 weeks before departure, full payment must be made on booking. The booking is not accepted and no contract exists until the date shown on the confirmation issued by the Company.
Deposit and balance payments can be made directly to us via bank transfer, credit card or Wise. Deposits paid to the company by credit card do not attract fees, however any balance payment made by credit card will attract a 3% processing fee.
Bookings made over the telephone by credit card more than 8 weeks before departure will not be deemed accepted until we have received a completed booking form in our office and we have issued a confirmation. If a completed booking form is not received within 10 days of the booking being made over the telephone, the booking will be deemed cancelled, the deposit will be forfeit and the place will be released for resale.
Bookings made over the telephone by credit card less than 8 weeks before departure (i.e. when full payment is due in booking) will be subject to the cancellation conditions found below regardless of whether a booking form has been received in our office.
If your outstanding balance has not been paid in full 8 weeks prior to commencement, the company has the authority to cancel any and all components of the package at its discretion. We will notify you immediately in this instance.
For private tours, once you have confirmed your group numbers and paid the associated 10% deposit for each person, a contract exists between us for services of, and payments for these group parameters.
You are liable for payment as per the contract regardless of any group size fluctuations that may occur after payments have been made. In the event of group numbers decreasing, the company will endeavour to limit any per person increase in costs where possible but cannot make any guarantees. In the event that group sizes increase, the company will confirm that the new larger group size is achievable and any related additional costs that. Any additional costs must also be paid no later than 8 weeks prior to the package commencing.
Although not always necessary, you may be asked to provide credit card details to act as a damage bond and for incidentals at some accommodation providers that act as our suppliers. We are in no way liable for any costs incurred by you or a group that you are representing and excluded from any disputes had between yourself and our suppliers.
If you cancel your booking more than 8 weeks before departure we will not refund your deposit, but you may if you wish transfer your deposit to another date or trip (dependant on availability) on payment of a transfer fee of NZ$100, subject to your notifying us in writing within two weeks of your cancellation, telling us which trip and/or date you wish to transfer to and paying the transfer fee.
If the holiday you transfer to is more expensive than the one you originally booked, a further deposit will also be payable. If you subsequently cancel the holiday to which you have transferred, we will retain your full original deposit.
If you cancel your booking after you have paid in full the following cancellation charges will be made:
- Over 30 days before departure date: 25% of total trip cost
- Between 15 and 30 days before departure date: 50% of total trip cost
- Under 15 days before departure date: 75% of total trip cost
- Fail to Show on departure date: 100% of total trip cost
These dates refer to our receiving written notification of your cancellation. We strongly recommend you to take out insurance against irrecoverable cancellation costs.
If you are prevented from travelling on the holiday you booked by genuine circumstances (e.g. insurable risks or other circumstances beyond your control), you may transfer your booking to another person provided they meet all the requirements relating to that trip. You must provide proof of why you are unable to travel at the time you transfer your booking. A transfer fee of $100 will be payable. Bookings may not be transferred to another person in any other circumstances. In the event of you transferring your booking to another person, you are jointly and severally liable for payment of the holiday price and other associated expenses.
If you do not pay the balance of your holiday cost within 8 weeks of departure your booking will be terminated and you will lose your deposit.
We will let you know as soon as we can if, through no fault of your own, we are forced to significantly alter or cancel your trip. In these circumstances you can choose one of the following options.
- Accept our offer of a replacement holiday of lower value (if available) and we will refund the difference in cost; or
- Accept our offer of a replacement holiday of equivalent or higher value (if available); or
- Ask us for a refund of the money you have paid.
Your decision about which alternative you accept must be made as soon as possible after we notify you. If appropriate we may also compensate you for the inconvenience unless the alteration or cancellation is because the minimum trip numbers of four (4 travellers) have not been met, or if the alteration or cancellation has come about because of unavoidable, unusual and unforeseeable circumstances beyond our control. In both cases we shall inform you four weeks prior to departure.
You are strongly advised to ensure that all members of your group take out comprehensive travel and medical insurance that includes, and is not limited to, cancellation, illness/injury, repatriation, lost baggage and all specific activities that you are partaking in whilst in New Zealand.
Your booking is accepted on the understanding that you realise the hazards involved in this kind of holiday, including injury, disease, loss or damage to property, inconvenience and discomfort. The whole philosophy of this type of travel is one which allows alternatives and a substantial degree of on-trip flexibility. The outline itineraries given for each holiday must therefore be taken as an indication of what each group should accomplish, and not as a contractual obligation on the part of Adventure Junkies Limited. Changes in itinerary may be caused by local political conditions, flight cancellations, mechanical breakdown, weather, sickness, or other unforeseeable circumstances.
Our agreement with you and the travel package service we provide to you, is the sourcing and booking of activities, events, accommodation and transport logistics. We promise to use all reasonable skill, experience and care in selecting the supplier(s) who will make up your travel package. We have no responsibility for the provision of the actual components themselves or for the acts or omissions of the supplier(s) concerned or any of its employees, agents, suppliers or subcontractors. Please note it is your responsibility to show that all reasonable skill and care has not been used if you wish to make a claim against us.
We will not be responsible for any injury, illness, death, loss, damage, expense, cost or other claim of any description whatsoever which results from:
- The act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
- The act(s) and/or omission(s) of a third party not connected with the provision the act(s) and/or omission(s) of a third party not connected with the provision of your arrangements and which were unforeseeable or unavoidable or
- 'Force majeure'. - Circumstances outside our reasonable control: No compensation is payable in any circumstances where performance and/or prompt performance of the contract is prevented by reason of war, threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, fire or adverse weather conditions, technical or mechanical problems with transport, road congestion or closure on the way to an airport, railway station or port, airports, railway stations or ports being closed or full, cancellation or changes of schedules by carriers (or any similar event), hotel overbooking, postal strikes or delays, water or power disruption or other similar events beyond our reasonable control.
A number of services which make up your booking are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.
Risk: When undertaking a hiking or cycling activity guided by Adventure Junkies I accept that this activity inherently involves risks and potential hazards. The risks and hazards include, but are not limited to tripping, falling, hitting obstacles such as trees or other riders and equipment failure. I am aware that participating in the hiking and cycling activities offered by Adventure Junkies Limited can be hazardous if they are not conducted with care, control and responsibility. I acknowledge that these risks could result in my injury (physical or mental) or even death.
The staff and management of Adventure Junkies Ltd and all its sub-contracted adventure activity operators take all practical steps to identify and minimise potential dangers, and risk specific to individual activities will be identified and agreed to prior to engagement. All sub-contracted operators have been independently audited and certified to appear on the Worksafe New Zealand register of activity operators.
Instructions: You must follow the instructions of your guide and correctly use the safety equipment as directed at all times. Adults accompanying any person under the age of 18 must ensure that the underage person follows the instructions and uses the safety equipment provided at all times. Adventure Junkies and our sub-contracted activity operators reserve the right to withdraw any person who is deemed likely to endanger themselves or cancel particular aspects of the trip if it becomes concerned for your safety or that of any other person.
On an adventurous holiday it is necessary that when being guided, you abide by the authority of the leader, who represents the company. Completing our booking form signifies your agreement to this and those you represent, and if you collectively commit any illegal act when on the holiday or if in the reasonable opinion of the leader your behaviour is causing or likely to cause danger, distress or annoyance to others we may terminate your travel arrangements without any liability on our part. If you are affected by any condition, medical or otherwise, that might affect your or other people's enjoyment of the trip; you must advise us of this at the time of booking.
You are responsible for running on-time for all arrangements within your travel package. Unless we are providing the transport service, we are in no way responsible or liable for any refunds or costs incurred when you or your group fail to show on time for a departure, or your group dynamics have changed without notice.
When you book through us you are solely responsible for your own behaviour and conduct, plus any group that you are representing with no burden of responsibility being held by us. Suppliers that make up part or all of your travel package reserve the right, within reasonable opinion, to cancel or alter the arrangement without notice or reimbursement due to poor misconduct, reckless endangerment, damages made or breaking the laws of New Zealand. You are liable to reimburse the operator in full for any direct costs plus any subsequent costs including full legal costs that are bought to us a result of your actions.
We are responsible to you for the proper performance of our obligations under the contract irrespective of whether those obligations are provided directly by us, or by third party service providers engaged by us acting within the proper course of their employment. We are liable to you for any damage caused to you by our failure to perform the contract or by our improper performance of the contract, unless that failure is:
- Attributable to you;
- Attributable to a third party unconnected with the provision of the services and are unforeseeable or unavoidable;
- Due to unusual and unforeseeable circumstances beyond our control and could not have been avoided even if all due care had been taken;
- Due to an event which even with all due care we could not foresee or forestall.
In any event, you are strongly advised to insure yourself against any possible risk that may occur and in particular to ensure that you have sufficient insurance in respect of dependent relatives. You are required to carry proof of insurance with you and produce it if reasonably requested by company employees or suppliers. Passengers travelling on vehicles owned by the company are covered by passenger liability insurance up to a maximum of $3 million per group per incident, and by completing our booking form you acknowledge that the Company has taken all reasonable steps to safeguard its liability in this respect. Except in instances of personal injury or death, where the Company is found to be liable for damages in respect of its failure to carry out the contract, the maximum amount of such damages, compensation and loss of enjoyment will normally, but not necessarily, be limited to three times the basic holiday price shown on the invoice. Where the damages relate to the provision of transport by air, sea or rail, or hotel accommodation, any compensation payable will be further limited by the EU Charter of Passengers Rights, the Warsaw Convention as amended by the Hague Protocol (air), the Athens Convention 1974 (sea), the Berne Convention 1961 (rail), and the Paris Convention 1962 (hotel accommodation), or any such statute or regulation as may from time to time amend or supersede any of the above. Copies of the conditions of carriage and any conventions which may apply are available on request. Any independent arrangements that you make which are not part of the holiday are entirely at your own risk.
You must comply with the conditions of carriage applied by land, sea and air carriers. The provisions of the Warsaw Convention 1929 (as amended) concerning the carriage of passengers and their luggage by air, and the airlines' conditions of carriage, may apply to you and your party during your flight, and during boarding and disembarkation. These provisions and conditions may limit or exclude liability for death or personal injury, or loss of or damage to luggage, and may make special provisions for valuables. We will supply a copy of the conditions of carriage applicable to your holiday, and of the Warsaw Convention, if you request them.
In the case of sea travel the provisions of the Athens Convention 1974 relating to the carriage of passengers and their luggage by sea may apply. This Convention and the sea carriers conditions of carriage may continue to apply to you and your party throughout your stay on board the ship, and during boarding and disembarkation. The Athens Convention, and the carriers' conditions of carriage, may limit or exclude liability for death or personal injury, or loss of or damage to luggage, and make special provisions for valuables. A copy of the conditions of carriage applicable to your holiday, and the Athens Convention referred to above, can be supplied on request.
All content on this website is the property of Adventure Junkies Ltd and not to be replicated or used in any way without prior consent from us.
A general indication is provided here of the itinerary for each trip, the type of accommodation used, what is included in the price, passport and visa requirements, and health formalities. Changes in all of these items may be made by us at any time without notice. If the change is significant we will notify as soon as we are reasonably able to do so.
Any information or advice provided by the Company on matters such as permits, visas, vaccinations, climate, clothing, baggage, special equipment, etc. is given in good faith but without responsibility on the part of the Company, and the passenger accepts responsibility for obtaining any necessary visas and travel documents required for the holiday.
If you have any complaint about the holiday, you must make it known at the earliest opportunity to the leader and/or our local representative, who will normally be able to take appropriate action. If you are not satisfied with their response and you feel your enjoyment of the holiday is likely to be significantly affected, you should notify our head office in Queenstown and we will do our best to resolve the problem. If at the end of the holiday, you feel your complaint has not been properly dealt with, we shall try and agree a settlement with you, but you must first notify us of your complaint in writing within 35 days of your scheduled date of return.
Any likeness or image of you secured or taken on any of our holidays may be used by the company without charge in all media (whether now existing or in the future invented) for bona fide promotional or marketing purposes, including without limitation promotional materials of any kind, such as brochures, slides, video shows and on the internet.
The terms and conditions may only be waived or amended by written mutual consent. When you complete the booking form you agree to accept all these conditions, and when we accept your booking we agree to carry out our obligations to you as defined in the information provided to you.
NB: You should print a copy of these Booking Conditions for your records.